Watch consumers weigh in via video at critical points on their journeys

Advertising & Marketing

Have consumers show you their journey through a decision, product use, event or consumption moment.

How the process works

  • Identify the journey to investigate in the study
  • Work with our Research Managers to develop a research protocol to explore different points along the journey continuum
  • Recruit key audience segments (e.g. Loyalists, Casuals, Lapsed)
  • Use mindswarms remote video capture to have participants provide insight on their journey, touching on rational or emotional touchpoints

Methods used

  • Before, During and After check-ins
  • Physical environmental reporting (e.g. drive thru menu ordering experience, in store signage perceptions)
  • Diaries (e.g. report on the changing relationship with music having a smart speaker in the home)
  • Micro moments (e.g. have consumers report when a key event occurs, like in our work with Think with Google)
  • Compare the ideal journey to the actual

Timing and cost

  • Customer Journey need finding can take from 1 to 3 weeks or more to complete depending on study complexity.
  • Typical projects last 2-3 weeks and involve 20 or more participants.
  • Fees including screener development, study management, recruiting, hand-selecting the best candidates, QA of videos, respondent incentives, and transcripts @$500/person for US respondents, and $1,000/person for international markets (additional incentives may be required if travel or retail visits are required)
  • Fees for optional analysis start at $7,500 for a report on a 15 person study, and $12,500 for a 30 person study
  • Fees for optional edited video start at $5,000 for a 90-120 second highlight reel with title cards and music (B roll and motion graphics are extra)


Example: 20 participants each answer 10 questions using the video on their smartphone or laptop. That produces 200 x 1 minute video clips and corresponding transcripts (both Google Speech, and a parallel service that includes a human’s eyes to capture important nuances).

All delivered via a cloud-based link that is shareable, and assets that can be downloaded (videos in MP4 format) to be used to bring the insights to life for presentations, and highly engage audiences.

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